Terms of service

Welcome to Signature Wood. The terms “we”, “us” and “our” refer to Signature Wood.
Signature Wood operates this store and website, including all related information, content, products, and services (the “Services”) to provide customers with a curated shopping experience.
Signature Wood is powered by Shopify.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age and that all information you provide is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account and for all activities conducted under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our wooden products as accurately as possible. However, product appearance may vary due to screen settings and lighting.

Due to the natural characteristics of wood, variations in color, grain, texture, and pattern are normal and are not considered defects. Each piece is unique.

We do not guarantee that product appearance will meet personal expectations beyond what is shown on the website.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Signature Wood reserves the right to accept or reject any order.

Once an order is confirmed, it cannot be canceled or refused upon delivery, as all products are prepared and shipped specifically for the customer.

Purchases are subject to our Return & Exchange Policy, which allows exchanges only in case of manufacturing defects.

Orders are for personal use only and may not be resold.

SECTION 4 – PRICES AND PAYMENT

Prices are subject to change without notice.
The price charged is the price at the time the order is placed.

You agree to provide valid and accurate payment information and authorize us to charge the full amount, including shipping fees if applicable.

SECTION 5 – SHIPPING AND DELIVERY

Delivery time ranges from 1 to 4 business days, depending on location.

All delivery times are estimates and not guaranteed.
Signature Wood is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Once the order is handed to the courier, risk of loss transfers to the customer.

SECTION 6 – RETURNS & EXCHANGES

  • Exchanges are accepted only in case of manufacturing defects.

  • Issues must be reported within 24 hours of delivery.

  • The product must be unused and in its original condition.

  • Natural wood variations are not defects.

❌ We do not accept returns or refunds due to change of mind or personal preference.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including images, text, logos, and designs, is the property of Signature Wood and is protected by intellectual property laws.

You may not use, copy, or reproduce any content without written permission.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked through our store. Use them at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Signature Wood is powered by Shopify.
All transactions are between you and Signature Wood. Shopify is not responsible for sales, products, or disputes.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”, without warranties of any kind unless explicitly stated.

SECTION 12 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Signature Wood shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 13 – TERMINATION

We reserve the right to terminate access to our Services if these Terms are violated.

SECTION 14 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

SECTION 15 – CONTACT INFORMATION

Signature Wood
Email: signaturewood@gmail.com
Location: Cairo, Egypt